Some conversations are more difficult than others, usually because emotions that are driven by fear take a front seat in the interaction. And yet if handled well with thoughtfulness and strategically, the rewards can be immense. The Bull’s Eye employee development session, “How to have difficult conversations”, looks at how emotions affect our ability to have a constructive conversation. Targeted at managers and team leaders, this quick and effective on-site training session will help your workers identify a set of simple techniques and strategies to improve their ability to deal with difficult conversations in a more calm and confident and way.
Who should attend the Difficult Conversations workshop?
This program is designed for anyone who would like to improve their ability to participate in difficult conversations. However, it would particularly suit managers, HR professionals, and team leaders who want to improve their communication skills in the context of giving feedback and difficult conversations.
What will participants learn in the Difficult Conversations workshop?
- Understanding emotions and the brain and how emotions affect our thoughts and behaviours
- Techniques to manage one’s own emotions
- How to build ‘psychological safety’
- Techniques to give constructive feedback
At the end of the learning session, participants will know how to…
- Manage own emotions during a difficult conversation
- Provide effective constructive feedback
- Plan and prepare for a difficult conversation
A Bull’s Eye Employee Learning Program package is the perfect way to complement workforce engagement, well-being, and culture initiatives. Each module is a self-contained, short, and dynamic learning session. First, we introduce a topic of relevance and follow-up 1-1 coaching for staff who attend the workshop.
This program can be delivered as a Bull’sEye Learning Program or in other formats including one-on-one coaching.
Our engagement programs are usually run in-house and can accommodate up to 16 participants. Individual coaching sessions are also available.
Want to know more? Contact us now on 07 3870 4443, enquiries@shiftconsulting.com.au or complete the form below and we will contact you ASAP.